It is not a secret that companies across the county are looking to build their workforce to include motivated and engaged individuals. This leads to two questions: 1) what does this mean for your organization and 2) what does this mean for you? How does “engagement” and “empowerment” correlate to the actions occurring at your company? Does it mean having your employee’s interested in what the company is doing? Giving them the power to come up with changes and implement them?
In our first edition of our quarterly CEO Corner – we’ve given Founder & CEO the opportunity to share thoughts on any topic. While many of them will be related to food safety, the one below is the perfect piece to awareness to Cherney and just one of the many core values that drives our team day in and day out. Enjoy!
Providing an unmatched level of customer service is the foundation upon which my company was founded. It is one of the main core values we strive to achieve every single day. Recently, I experienced an incident personally that reminded me of the importance of this value and how it impacts our continued success.
In working as chemist for the past 20 years, I have been both the trainer and the trainee. These experiences range across various laboratory settings, from three laboratory employees to hundreds. Each laboratory defines training differently; a well-established process by which someone is taught the skills that are necessary for a profession or a job. It also has well-defined learning objectives and formality.
In modern day training, there is a strong focus on the trainer being a subject matter expert. The trainer has extensive experience or knowledge in the subject that is being delivered. It is expected that the participants in the training learn from the trainer. It is a formal process in which guidelines must be followed objectives accomplished, and skills verified.
RECALL. One of the scariest, if not the scariest words that can be uttered by a manufacturing facility. Everyone knows how much it can cost, anything from lost product to lost careers and even companies. We often find that companies do not invest the time and focus on their Environmental Monitoring Program until it is already too late and they are now in the process of withdrawing product from the market. Ask yourself the following questions:
Our blog to kick of 2017 related to starting of the year on the right with FOCUS – focus for your company, focus for your food safety plan and focus for continuing education. We announced our 2017 Cherney College course listing for the year and talked high level about our strategic initiatives to increase our technical training opportunities outside of our building. With only a month under our belt, our first course – FSPCA Preventive Controls for Human Food class is complete and went off quite well.
If you have attended one of our classes or are considering it, know that everything we do it intentional. Our smaller class size – intentional. Customized material – intentional. Real life examples with an open forum - intentional. Believe us when we say “we’re not just an education provider; we want to be your partner!” I had to opportunity to talk with a few of our participants yesterday during lunch and here is what they had to say.
FOCUS. A simple word and concept, right? Although an easy idea, I find staying in a state of focus to be quite difficult. With demands of the modern workplace like multi-tasking, wearing many hats and shifting priorities, focus is vital to making progress and ultimately meeting objectives. One of Cherney’s strategic objectives for 2017 is to provide more technical training opportunities to our team, which supports the bigger goal of increasing employee engagement. Yesterday, in between preparing for our 2017 public training courses, we mapped out topics and a schedule to make that happen. Of course this is just a start, but the plan sets the stage for all the steps to follow.
One of the many KEY responsibilities when working in Food Safety is to provide an accurate result. This ensures that our customers’ products going out to the public are safe from bacteria and pathogens; organisms that could cause contamination, launch a recall and ultimately be detrimental to the customer and consumer.
As 2016 comes to a close, we want to take a moment to thank our Customers for their business and thank our team for their efforts supporting our Strategic Initiatives. We expect to continue to strengthen performance with our most important initiative, Service to Our Customers. Our goal is to be second to none in this area. We strive every day to provide quality, reliability and timely results.
In my travels as Sales Manager for Cherney Microbiological Services, it is my pleasure to speak with food safety professionals from companies of varying sizes and industries. In the last few years, FSMA (Food Safety Modernization Act) has taken a prominent role in our discussions of what is coming down the pipeline. Many large companies have established food safety plans and follow SQF, HACCP (or HARPC) or other programs of which regular product and environmental testing is already an integral component. This blog is not for those companies. This blog is for companies whose food safety programs haven’t caught up to the regulatory environment we find ourselves in.
If you are a Quality Manager who feels that your department is viewed by top management at your company as little more than an expense or if you are new to your position and looking for help, then I’m talking to you, too!