The Portal is Coming!  Our 2016 Year in Review

Posted by Brian Van De Water on Dec 8, 2016 2:28:44 PM

As 2016 comes to a close, we want to take a moment to thank our Customers for their business and thank our team for their efforts supporting our Strategic Initiatives.  We expect to continue to strengthen performance with our most important initiative, Service to Our Customers.  Our goal is to be second to none in this area.  We strive every day to provide quality, reliability and timely results.  But this is only a part of the equation.  Assisting our customers in times of crisis through consultative support and problem solving efforts is a level of service we feel we must, and do, provide.  This combined with day to day support through our Customer Service Team and our Technical Resource Team allows us to be nimble quick to respond. 

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 As we continue to strengthen our partnerships in 2017, we seek feedback on how we can improve service to support individual customer needs.  We have numerous successes where we received feedback and modified a process, created reports or provided consulting to make our customers lives easier.  One area we received feedback on and are ready to implement in 2017 is the request to be able to access results on-line.  To respond to this, Cherney will be implementing a new LIMS system late Q1/Q2 that will have a Customer Portal to make it even easier to access results and create reports.  We will continue to work with you to understand your business needs and look internally for how we can assist in your success.

 We look forward to a bright and prosperous New Year for our Customers and Cherney and thank you again for your partnership over this and past years!  We look forward to celebrating a joyous 2017 with you.

Topics: Customer Service, LIMS Online Portal, Year in Review, Service to the Customer, Cherney Culture, continuous improvement