Just over a month and a half ago, Debra Cherney shared the exciting announcement of Cherney's new COO Steve Kuchenberg. Today - the Cherney team is happy to share that we again have added to our Leadership Team. Please extend a warm welcome to Karrie Bierhals (Technical Services Manager) and Jeremy Syring (Client Services Manager)! More information regarding these two individuals are below!
This month Cherney features Kea Schmuhl, one of our dedicated Sample Preparations Technicians who looks to clear up some of the misconceptions about working in a testing laboratory. Thank you to Kea for her insight and unique perspective!
When people ask me what I do for a living and I say, “I’m a Sample Preparation Technician,” or work in a “Food Safety Testing Laboratory” they often make generalized assumptions. These thoughts tend to be based on the stereotypes they have seen on TV or read in a book portraying laboratory technicians. However, quite a few of these assumptions are not the case when describing my role as a Sample Preparation Technician at Cherney.
As stated earlier in the year - we’ve given Founder & CEO Debra Cherney the opportunity to share thoughts on any topic of her choice. While many of them will be related to food safety, the one below is of excitement so please, read on!
To our Cherney community consisting of customers, colleagues, and industry friends. It is my extreme pleasure to share with you the announcement of Cherney’s new Chief Operating Officer (COO), Steve Kuchenberg, who officially starts with our organization on Monday, September 25th. Steve's extensive experience within our industry brings a new level of competence and technical expertise to our organization and while I’m personally very excited for him to lead our organization into the future, our team at Cherney will soon see how his passion for doing the right thing for those around him will quickly pass onto you our valued customers. Steve and I are in lockstep agreement about what actions will be taken to achieve our strategic vision for Cherney. A very exciting time is ahead, welcome Steve! - Debra Cherney
Summer = sunshine +hot weather + “hopeful” vacations! While this is a likely equation, our teams at Cherney have been noticing some reoccurring issues with incoming samples in the past few weeks. While we have worked with customers directly, it also gives us the opportunity for a very relevant blog topic. The information shared below is CRITICALLY IMPORANT to ensuring that the samples being submitted to the laboratory arrive in the best possible condition. This allows for two things: 1) superior sample integrity and 2) the generation of accurate test results.
Customer service, like everything else, has had to change and adapt to the fast pace of today’s world. It seems as if the days of personal service have gone by the wayside. In most businesses, we interact with the Customer Service department more than any other group. As a Customer Service Specialist (as they are at Cherney), the experience you create for your customers can play a key role in their decision to do business with you. Here are a few items we at Cherney feel are important to building and maintaining customer relationships:
At Cherney College, we’re catching our breath after a busy few months of training activities! We launched our 2016 training courses in a BIG way, holding five courses in five weeks. Three of the courses were brand new for this year, including Plate Interpretation, Food Safety for Suppliers and FSPCA Preventive Controls for Human Food course, which certifies Preventive Controls Qualified Individuals for FSMA. These courses were a lot of fun, and here’s a sample of what attendees are saying about our 2016 courses.
When you hear Cherney - what is the 1st thing you think of....what do you know us by:
Cherney Microbiological Services, Ltd. or simply...
For our June Blog – we’ve taken a step back and highlighted some of the testing capabilities that our customers may not associate with Cherney or even know that we perform in part because yes - Chemistry is not in our name.
"Life’s a journey, not a destination” is a cliché that is frequently heard in various contexts. From Cherney’s perspective, this cliché is also very fitting to describe accreditation. Cherney has been n ISO 17025 accredited testing laboratory since early 2010 and we continue to march on our accreditation journey each and every day.