Ready to Catch the Second Wave?

Our blog to kick of 2017 related to starting of the year on the right with FOCUS – focus for your company, focus for your food safety plan and focus for continuing education.  We announced our 2017 Cherney College course listing for the year and talked high level about our strategic initiatives to increase our technical training opportunities outside of our building.  With only a month under our belt, our first course – FSPCA Preventive Controls for Human Food class is complete and went off quite well. 

If you have attended one of our classes or are considering it, know that everything we do it intentional.  Our smaller class size – intentional.  Customized material – intentional.  Real life examples with an open forum - intentional.  Believe us when we say “we’re not just an education provider; we want to be your partner!”  I had to opportunity to talk with a few of our participants yesterday during lunch and here is what they had to say.

How to Build and Maintain Customer Relationships

Customer service, like everything else, has had to change and adapt to the fast pace of today’s world. It seems as if the days of personal service have gone by the wayside. In most businesses, we interact with the Customer Service department more than any other group. As a Customer Service Specialist (as they are at Cherney), the experience you create for your customers can play a key role in their decision to do business with you.  Here are a few items we at Cherney feel are important to building and maintaining customer relationships: