A while back as I talked with a manufacturer that was required by their customer to have an environmental monitoring program, they had expressed their confusion in their customer’s response when they shared their monitoring results. The manufacturer was proud to present 3 years’ (the entirety of their program) worth of data in which they never once had a positive result for the target bacteria. The manufacturer thought they had been doing an amazing job while their customer was less than confident with their results. The customer knew that given the manufacturers environment and required sanitation it was highly unlikely to never have a positive result, not because the manufacturer wasn’t taking care but, because of the ubiquitous nature of bacteria. Ultimately, the customer felt that the manufacturer was not sampling the most likely growth areas in their facility and was therefore missing the bacteria.